Terms & Conditions
1. These Terms and Conditions
1.1 These terms and conditions (together with any documents referred to in them) (collectively, the “Terms”) set out the basis on which you may use the website www.mediclickpharmacy.co.uk (our “Site”), whether as a guest or a registered user. Please read these Terms carefully before you begin using our Site.
1.2 By accessing or using our Site, you confirm that you accept these Terms and agree to abide by them. If you do not agree to these Terms, you must not use our Site.
1.3 We recommend that you print a copy of these Terms for future reference.
2. Information about us
2.1 This Site is operated by Pill Post Limited (trading as MediClick Pharmacy) (“we”, “us”, “our”). Pill Post Limited is incorporated in England and Wales under company number 14807394. Our pharmacy is registered at Unit 12, Claycliffe Rd, Barnsley, S75 1HS.
2.2 We are regulated by the Medicines and Healthcare products Regulatory Authority (MHRA) and are registered with the General Pharmaceutical Council (GPhC).
2.3 You can contact us by email at hello@mediclickpharmacy.co.uk or by telephone on 01226 661358.
3. Other terms and policies that may apply
3.1 Our Privacy Policy, which also governs your use of our Site, explains how we collect, use, share, and protect your personal data. By using our Site, you consent to such processing and warrant that all personal data you provide is accurate.
3.2 If you purchase goods through our Site, our separate Terms and Conditions of Sale will apply to the supply of those goods.
4. Changes to these Terms
We may update or amend these Terms from time to time. Each time you wish to use our Site, please check these Terms to ensure you understand the current version that applies.
5. Changes to our Site
We reserve the right to modify, update, or suspend any part of our Site at our discretion, for any reason, including changes to our products, user feedback, security or business requirements.
6. Suspension or withdrawal of our Site
6.1 We do not guarantee that our Site or any content on it will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or any part of our Site for business or operational reasons, and will endeavour to give reasonable notice where possible.
6.2 You are responsible for ensuring that anyone who accesses our Site through your internet connection is aware of these Terms and complies with them.
7. Accessing our Site
7.1 Our Site and any services provided via it are offered in English and are primarily directed at users residing in the European Union. We do not warrant that content on or through our Site is appropriate or available for use in other locations.
7.2 From time to time, we may restrict access to certain areas of our Site to registered users only.
7.3 If we provide you with a user ID, password, or any other security information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We reserve the right to disable any user ID, password, or other identifier at our discretion if you fail to comply with any provision of these Terms.
7.4 We may investigate any suspected breach of these Terms and take such action as we deem appropriate, including:
- immediate, temporary or permanent withdrawal of your right to use our Site;
- issuing you with a formal warning;
- legal proceedings against you;
- disclosure of information to law enforcement authorities where we reasonably believe it necessary.
7.6 You are responsible for ensuring you fully understand any information or advice provided on our Site; it does not replace professional medical consultation.
8. Intellectual property and permitted use
8.1 All intellectual property rights in our Site and in the material published on it are owned by or licensed to us. Those works are protected by copyright, trademark, and other intellectual property laws.
8.2 You may print off one copy, and download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.
8.3 You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, or use any illustrations, photographs, video or audio sequences or any graphics separately from accompanying text.
8.4 Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.
8.5 You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
8.6 If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
9. Our liability
9.1 The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy.
9.2 Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
9.3 Any liability arising from the supply of goods will be governed by our Terms and Conditions of Supply.
If you use our Site in the course of business:
9.4 We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
9.5 We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:
- use of, or inability to use, our Site; or
- use of or reliance on any content displayed on our Site.
- loss of profits, sales, business or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation;
- any indirect or consequential loss or damage.
9.7 Our Site is provided for domestic and private use only. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for business losses of any kind.
10. Registration
10.1 To access certain services on our Site, you must register and create a secure online patient account. By registering you:
- confirm that all information you provide is accurate and complete;
- agree to keep your username and password confidential and to notify us immediately of any unauthorized use;
- must not create more than one account;
- confirm you are aged 18 or over.
11. Security and misuse
11.1 We do not guarantee that our Site will be secure or free from bugs or viruses.
11.2 You are responsible for configuring your computer or device to access our Site, including ensuring you have up-to-date virus protection software.
11.3 You must not misuse our Site by introducing malicious code, or attempting unauthorized access to our systems.
11.4 Breach of this clause may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and cooperate with them, and may immediately terminate your access to the Site.
12. Linking to our Site
12.1 You may link to our home page, provided you do so fairly and legally, without suggesting any form of association, approval or endorsement.
12.2 You must not link from any site that is not owned by you.
12.3 You must not frame our Site or create a link to any part of the Site other than the home page. We may withdraw linking permission without notice.
12.4 For any other use of material on our Site, please contact hello@mediclickpharmacy.co.uk.
13. Links from our Site
Where our Site contains links to other sites or resources provided by third parties, these are provided for your convenience only. We have no control over, and accept no responsibility for, their content or availability.
14. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the law of England and Wales. The English courts have exclusive jurisdiction to settle any dispute arising from, or related to, these Terms.
15. Right to cancel
15.1 Cancellation Period: You may cancel your order at any time before it is “Prescribed” (i.e. approved).
15.2 How to Cancel: Contact our customer support via the channels on our Site, or by email/telephone.
15.3 Eligibility: Cancellation is only possible before the order reaches the Prescribed stage.
15.4 Refunds & Credits: If you cancel before prescription, you will receive account credit (non-transferable, no cash refund) for future purchases.
15.5 Exceptions: If your order is Prescribed but not yet dispatched, contact us to request an exception.
15.6 Order Changes: To amend address or items, contact us as soon as possible; subject to availability and order status.
15.7 Subscriptions: Subscription cancellation and amendment terms apply as specified on the Site.