Privacy Policy

Complaints & Feedback

At MediClick Pharmacy, your feedback is important to us. We feel it is essential that our patients feel both supported by and satisfied with our service. If you have had a negative experience with any aspect of MediClick Pharmacy, we’d like to hear from you in order to effectively resolve the issue.
The MediClick Pharmacy complaints procedure has been designed with our customers/patients in mind to ensure that all complaints are handled:
Fairly, Timely, Thoroughly, and Courteously.
Our team is trained in handling complaints in a professional and friendly manner.

How to Submit a Complaint

Simply email us at hello@mediclickpharmacy.co.uk, including your contact details, an overview of the complaint, and what aspect of MediClick Pharmacy the complaint relates to. We will receive your feedback immediately. Please include your full name, date of birth, email and a contact number.
A member of our team will be in touch to assist you in finding a resolution and will keep you updated on the progress of the investigation.
If you prefer to write to us, please find the relevant contact details below.

Finding a Resolution

MediClick Pharmacy will work alongside you to reach an outcome that is satisfying for both parties and will contact you directly to discuss the resolution and its implications.
If you’re happy with the resolution, we will use your feedback to further improve our service.

Not Satisfied with the Resolution?

Our appeals process ensures that all complainants have the opportunity to request a further review of a complaint if they are not satisfied with the outcome of our investigation. You may contact the General Pharmaceutical Council.

Send Us Your Feedback

Our secure emailing service allows you to send your complaint directly to the MediClick Pharmacy complaints management team—simply email us to register your complaint. You will receive a confirmation once your message has been received.

Write to Us

If you prefer to make a written complaint to MediClick Pharmacy, you can do so using the following postal address:

Complaints Management Team
MediClick Pharmacy, trading under Pill Post Limited
Unit 12, Joe Poles Industrial Estate, Claycliffe Road, Barnsley, S75 1HS

Call Us

If you would like advice on how to approach your complaint, get in touch with us directly at: 01226 661358
If you have any further questions about the complaints process, please contact us directly.